SHIPPING & HANDLING COSTS
Our shipping rates are Australia Post standard Parcel Post or Express Post rates.
You have the choice of Parcel Post or Express Post.
ORDERING & DELIVERY
After choosing to place an order with Nutrition Supplies we are pleased to advise of the following process which takes place during our business hours (11am-6pm Monday-Friday EST/EDST). .
1. You shall receive an initial confirmation email that your order has been received and is being packed.
2. When goods are shipped you shall receive a second shipping email, advising your order has been successfully dispatched with your Parcel Post or Express Post tracking number.
3. Goods shall be packaged in a discreet manner which shall prevent product damage during transport.
4. Goods in stock ordered prior to 2.00pm Eastern Australia time (Daylight Saving time when appropriate) shall be dispatched same business day.
5. Goods are air & road freighted via Australia Post with delivery extending to all regions of Australia. As a result the majority of our customers receive their goods next working day.
6. Should you wish to track the status of your shipment. The shipping email (second email) includes a delivery consignment number for Australia Post. CLICK HERE to track your order.
7. For your security, deliveries do require a signature on receipt. Therefore delivery should be to an address where someone is available to receive and sign for the goods. In the event no one is available to receive delivery, a card shall be left advising the package is collectable at the nearest Australia Post depot.
8. Should you wish for deliveries to be left without signature (i.e. front door etc). This should be noted on your order comments and we shall be pleased to oblige. Nutrition Supplies shall however assume no responsibility for any lost or missing deliveries in this situation.
9. Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. We request politely this be done within 24 hours of receiving your goods by telephone or email. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of Nutrition Supplies i.e. no additional charges shall be the responsibility of our customers.